Case · Ravensearch
Ravensearch is field service dispatch for facility maintenance. We built it for a dispatcher who was drowning: a work order came in, every technician got a separate phone call, and the afternoon went to "where are we at".
Now an agent keeps track of every job, from the work order to the finish. It cut the effort by 90% and gave the team 4x the income capacity.
- 01
The work order comes in as a text.All the relevant technicians get an SMS in 2 seconds. The dispatcher has an available technician in minutes. No more individual phone calls, no more time wasted.
- 02
The tech sends the assessment from site.With the parts needed, as a text or a picture. A quote is drafted from it, and the dispatcher approves it before it goes out.
- 03
The status keeps itself updated.The agent always knows what is going on and keeps the higher-ups informed, so nobody has to ask.
General contracting, plumbing, HVAC, electrical, cleaning, roofing: if your office runs on calls and callbacks, the same agent can run it. Tell us your trade and we will map the first workflow.
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